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Of dreadlocks, taps and the illusive ADSL connection
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| Of dreadlocks, taps and the illusive ADSL connection |
| 05.05.04 (9:56 am) [edit] |
I was talking to a new neighbour last night. She was saying how appalled she is at the lack of security at our local commercial centre. (Who said sophisticated conversation would go out the window after moving to the country!) It turns out that she used to be “head of security” for a major chain of stores in UK. By the end of the evening I was rolled up laughing at her stories. In one store (with cctv, security guards etc) a couple walked out with a fridge/freezer. They simply tilted it, picked it up and walked through the doors with it, and because they were so blatant nobody stopped them. There was another story of a man who went to the same London store regularly to steal taps. When they eventually caught him (he was a Rastafarian and secreted the taps under his hat, and used a push-bike for his getaway) they found hundreds of the things stacked up in his home. When asked why he did it he replied, “I like taps.” You can’t argue with that can you?!
The ADSL saga took another turn yesterday. My ISP called to say the problem was because they’d written my telephone number down wrong;
Me: I know that, I told YOU that two weeks ago.
ISP: You now have to close the account with the wrong number, and open a new account with the right number.
Me: Can’t you just change the number?
ISP: Oh no. That would be seen as altering somebody’s personal details.
Me: How long will this whole process take?
ISP: About fifteen days.
Me: I’ve had enough. I’ve been paying for an ADSL line for three months already. Close my account, I’m going to another service provider.
ISP: You can’t do that. You’ve signed up for a year.
Me: But you’ve just told me to close the account.
ISP: That’s different.
Me: It’s you who have defaulted on the contract, not me.
ISP: If you stop the standing order from the bank we will denounce you.
I know I should stop the monthly standing order and go to court with them, but to be honest I’m so fed-up with the whole thing I’ve decided to see if they come up with the goods in a couple of weeks time.
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posted by: lynne (reply)
post date: 05.05.04 (1:17 am)
Well that is an interesting business model: Make the customer so fed up they just dont have the energy to go someplace else. Let's call it "phone company logic" ;)
posted by: rosietulips (reply)
post date: 05.05.04 (9:19 am)
Oh geez, Andaloo!! What a headache!!
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