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Of strong coffee, cables and a dead modem
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| Of strong coffee, cables and a dead modem |
| 04.20.04 (11:35 am) [edit] |
When the “Telefonica” bloke came to install the telephone line (two months ago) I just knew it was going to turn out to be a lemon. I told him I wanted two sockets, one upstairs and one downstairs. He took a sharp intake of breath, smiled and said “no”.
Me: What do you mean, no?
Him: Sorry, it’s not possible.
Me: Why?
Him: Cables. I can only carry so much cabling.
My brain did it’s closing down thing, and in my usual assertive way I just smiled and said “OK”. He went outside, I heard a ladder being put in place and he started drilling. I leaned out of the window;
Me: Would you like something to drink?
Him: Great, anything cold thanks.
Me: By the way, that’s not my house. That’s the house nextdoor.
Him: Are they in?
Me: No, it’s a holiday home.
Him: Good, they probably won’t notice. I’ll be up in a minute for that drink.
Four hours later, having heard all about his hernia operation AND marvelled at the post operative embroidery I said goodbye.
A few days later I got my ADSL connection kit through the post and set about installing it. It didn’t work. I contacted my ISP several times over the next few weeks and even got the local computer guru to come and help. Nothing. Eventually I had a call from the Telefonica techies who said they’d be here the following day. I waited. After three days I called them back and asked why nobody had turned up. They denied any knowledge of making the appointment and said it was impossible that I’d had a call from them as that’s not the way they work. About an hour later I had a call from them on my cell phone to say they were on their way, and to check the address. They had the wrong address. It turned out they also had the wrong telephone number…voila…problem solved. They went off to adjust the settings in the “central”. That was last Friday, and I’ve been checking the lights on the modem regularly since then.
I called them about an hour ago: “Yes Mr. Andaloo, you have been connected but you might find because you live at the top of the hill it will take some time to start”. Brain turns to mush yet again and I decide to drink VERY strong coffee and write my blog.
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posted by: lynne (reply)
post date: 04.20.04 (9:53 am)
I dont know why but I get some comfort from knowing that the telephone company is terrible no matter where you are.
posted by: lynne (reply)
post date: 04.20.04 (9:57 am)
But I am sorry for your troubles
posted by: SusanofPudlin (reply)
post date: 04.20.04 (2:04 pm)
I have to give them much credit for the lame excuses of why things won't work. Do you spose if you lived at the bottom of the hill they would blame the lousy service on that?
posted by: fotocali (reply)
post date: 04.20.04 (2:58 pm)
Isn't it EASIER to begin @ the top of a hill? The telephonic electrons just start rolling by gravity, don't they?
posted by: Andaloo (reply)
post date: 04.21.04 (12:04 am)
Reply to: fotocali
Great theory...but does that mean I need to keep everything plugged in so that my electricity doesn't fall out the sockets and end up in the houses at the bottom of town?
posted by: dangerkitty (reply)
post date: 04.22.04 (9:10 am)
Gosh that sounds frustrating. My attitude to these things is pretty bad. I always tell them when they come by, "I don't want to know how it works, just fix it. No excuses." That's when they write a note in my file that says "difficult and abrasive customer."
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